RSOV.com Store Announcement
OptimusPrime
03 Sep 2007
Keith of RSOV.com has posted an updated store announcement to improve on customer service as their business is growing leaps and bounds: "Our team has set up three individual emails for our customers in order to provide better and faster services. But due to the mass influx of enquiries and orders from our worldwide customers everyday please be patient we will get back to you as soon as we can. Please note the domain is hk-knd.com as a lot of people sent their emails to [email protected] and never get response from our team ...
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General enquiries
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Quotation for individuals. Please kindly include the rsov.com part no, items description and quantity in your want list to make sure we get you back with the correct pricing and to help us proceed your enquiry faster. We will proceed enquiry at higher priority with all the info present.
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Order status / tracking number enquiries**
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Short-shipped or damaged items.
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Change of orders after payment.
** - Please allow enough time for us to proceed your order before asking for the status / tracking number. We will normally take less than 5 business days to proceed any order unless for special email orders with additional requirement.
- A delivery confirmation email will be sent to your paypal registered email address so please check there before sending your enquiry.
- As we will proceed your order in maximum 5 business days so if you didn't received our delivery confirmation email at your paypal registered email address after 7 business days please email us at '[email protected]' as there is properly problems of our communications or of your order ......
- In case you have to ask for your order status please include a copy of your paypal payment notice in your enquiry as it will greatly help us to proceed your enquiry faster.
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Dealer / wholesales enquiries and RFQ. Please kindly include the rsov.com part no, items description and quantity in your want list (an excel spread sheet will be perfect !!! ) to make sure we get you back with the correct pricing and to help us proceed your enquiry faster.
Thanks a lot and we are looking forward to serve you very soon.
Yours
keith
